Your session has timed out!

Below is a list of several items which could cause a session time-out in our program. Please read carefully and follow the instructions below to see what best applies to you:

• Multiple sessions. This happens when you're looking at our program with more than one browser, window or tab at the same time. Even a pop-up window with a PDF or worksheet, for example, would be considered multiple sessions so please be sure you are running only one session.
• Clear cookies on your computer as far back as allowed, then close your browser and re-launch it.
• Be sure that you are not coming to our site from a bookmark or any type of link that 'takes you back to where you left off'.
• Old versions of browsers can cause this so be sure that you are running current versions of your browsers (any that you use to access our program).
• Any kind of masking or incognito mode will cause session time-outs so please be sure that you are not running any of that.
• Your security settings are set too high. Some security features block IP addresses or constantly change them or cookies/java script is blocked.
• If you are on a mobile device and your Wi-Fi is not very strong (and you're switching in and out of Wi-Fi or even switching Wi-Fi connections), that will cause a time-out.

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If you have tried all of the above fixes and you continue to have problems, we earnestly advise that you consider using another device.

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