This privacy policy notifies you of:
What personal information of yours is collected through the web site;
The organization collecting the information;
How the information is used;
With whom the information may be shared;
What choices are available to you regarding collection, use and distribution of the information;
The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control; and
How you can correct any inaccuracies in the information.
Information Collection and Use
ezTaxReturn.com is the sole owner of the information collected on this web site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this privacy policy. We collect information from our users at several different points on our web site.
ezTaxReturn.com is an Internet-based software program that allows users to prepare and electronically file their income taxes online. In order to successfully complete a tax return, users are required to enter personal information (including name, address, Social Security number, birth date, etc.), income information (including wages, interest, dividends, capital gains, etc.), and expense and credit information. Information collected on this web site is used for the purpose of preparing and electronically filing state and federal income tax returns. At a user's request, this information may also be used to obtain financial advice or services, or to complete online applications of partnered financial institutions.
We may request and collect other information to understand our users and improve the services, including but not limited to gathering individually identifiable or aggregate information to add features to the software or pursue partnership, advertising and marketing opportunities.
Though we make every effort to ensure user privacy, in certain situations, ezTaxReturn.com may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements, or to comply with a current judicial proceeding, a court order, or legal process. If ezTaxReturn.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you may be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@eztaxreturn.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Under-age Users
ezTaxReturn.com does not knowingly collect information of individuals under the age of 13 and does not allow individuals under the age of 13 to use the web site. Any individual who indicates that he or she is under the age of 13 is immediately sent to a confirmation page, which upon confirmation of the individual's age, deletes all information previously entered into the program.
Order Form
Once a user has completed a tax return and chooses to print and/or e-file that return, the user may provide credit card information to pay for the service. ezTaxReturn.com collects a user's credit card type, card number, expiration date, and three- or four-digit security code for this purpose. Users may also choose to pay for the ezTaxReturn.com service fee out of their refund proceeds. If such option is chosen, users are required to sign and agree to a Refund Transfer Agreement or Debit Card ACH Agreement, provided by the third-party financial institution which provides this service.
Tracking Technologies
We (ezTaxReturn.com) and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Our partners and other third parties may collect personal information about our users’ online activities over time and across different web sites when you use our web site or services. Users may be able to control the use of some cookies at the individual browser level.
For example, Google provides us with analytics about our users’ activity on our website, but you can opt out of this tracking by clicking here.
Behavioral Targeting / Re-Targeting
We partner with third parties to either display advertising on our web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this web site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out of some of this targeting activity by clicking here. Please note this does not opt you out of being served ads. You may continue to receive generic ads or ads based on your information before you opted out.
For example, Google and Hotjar provide us with targeting services, but you can opt out of this tracking by clicking here or here.
We also utilize Facebook Connect on our web site. For more information about Facebook’s use of your personal information, please visit Facebook’s Data Policy. To learn more about how to opt-out of Facebook’s use of your information, please click here while logged in to your Facebook account.
Do Not Track (DNT)
ezTaxReturn.com respects enhanced user privacy controls. We support the development and implementation of a standard "Do Not Track" (DNT) browser feature, which had been designed to provide users control over the collection and use of information by third parties regarding their web-browsing activities. At this time, ezTaxReturn.com does not respond to DNT mechanisms. Once a standardized "do not track" feature is released, ezTaxReturn.com intends to adhere and respect the browser settings accordingly.
Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We do not link this automatically collected data to other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and web site functionality.
Disclosures
As an Authorized IRS e-file Provider, ezTaxReturn.com discloses information with the Internal Revenue Service (IRS) and state and local taxing departments and agencies responsible for the collection of income and other taxes. Information collected for the purpose of preparing a federal income tax return is disclosed to the IRS. Information collected for the purpose of preparing a state income tax return is disclosed to the state taxing department (usually a division of the state revenue department, but this varies from state to state). The information disclosed to these taxing departments includes personal, income, expense, and asset information necessary to file a tax return.
We may partner or create affiliate relationships with third-party financial institutions that provide savings, loan, insurance, credit or debit cards, and other financial products and services. Upon the specific request of a user, we may disclose personal information with a third party financial institution to facilitate the application process for the user. This information may be shared with a partner or affiliate financial institution in response to a user's specific request.
We use a merchant bank to process credit orders for payment of our products and services. Other than name, address, credit card number, and expiration date required to verify and bill your credit card or debit card, no other personal information is disclosed to the merchant bank.
We may utilize a third-party customer service organization to provide support and other assistance to users.
We may use other third parties to help us operate and improve our services from time to time, and we disclose information with them as necessary to perform the services that they have been engaged to provide.
If consent is required to disclose your information with any third party under applicable law, ezTaxReturn.com will secure your consent in accordance with such law prior to disclosing your information.
Links
The ezTaxReturn.com web site may contain links to other web sites including those hosted by ezTaxReturn.com partners and affiliates. These links generally do not contain or transmit any non-public or personal information with the exception of your IP address for tracking and marketing purposes. While the owner(s) of third party links may be able to identify where you came from, they receive no non-public or personal information about you from ezTaxReturn.com. If you submit personal information to any of those web sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.
Social Media Widgets
Our web site includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our web site. These features may collect your IP address, which page you are visiting on our web site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing them.
Newsletter
If a user wishes to subscribe to our newsletter, or to obtain regular informational updates, the user can register to receive this information by clicking the 'Join our Mailing List' link at our homepage or on our newsletter. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at privacy@eztaxreturn.com.
SMS and Text Messages
We may utilize SMS or text messages as necessary to provide the services requested by a user.
If a user wishes to subscribe to our SMS or text messages to receive periodic information, news and marketing or other promotions, the user can register to receive this information by opting into such messages and accepting the applicable terms of service. Out of respect for your privacy, you may choose to stop receiving our SMS or text messages by replying STOP to such messages, following any other unsubscribe instructions provided, or you can contact us at privacy@eztaxreturn.com. It may not be possible to opt out of certain necessary transactional messages sent by SMS / text message in connection with the services.
Direct Mail
From time-to-time we may utilize your postal address to send you information about our services or promotions.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code or age group). Contact information is used only to notify the winners and award prizes.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about our web site, we ask for the friend's name and email address. ezTaxReturn.com will automatically send the friend an email inviting them to visit the web site. ezTaxReturn.com archives this information in order to send email and track the success of the referral program. The friend may contact ezTaxReturn.com by clicking the Contact link from any page on the ezTaxReturn.com web site to request removal of the information from the ezTaxReturn.com archive.
Blog
Our web site offers publicly accessible blogs or community forums that you can comment via a third party application or directly from the web site. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.
Testimonials
We display personal testimonials of satisfied customers on our web site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@eztaxreturn.com.
Security
We maintain physical, electronic, and procedural safeguards that comply with or surpass applicable law and federal standards. The ezTaxReturn.com web site takes every precaution to protect users' information. When users submit non-public, personal information via the web site, the information is protected both online and off-line.
Non-public, personal information (e.g. credit card number, social security number), submitted to ezTaxReturn.com is protected using Secure Socket Layer (SSL) encryption technology. While viewing a secure page on the ezTaxReturn.com using a web browser such as Microsoft Edge, Mozilla Firefox, Google Chrome, or Safari, the lock icon in your Task Bar becomes locked. To learn more about SSL, follow this link: www.verisign.com.
While we use SSL encryption technology to protect sensitive information online, we also protect user-information off-line. All user information, not just the non-public, personal information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or customer service representative) are granted access to personal information. And those employees are only granted access to secure resources after multi-level, multi-factor authentication. All employees are kept up-to-date on our security and privacy practices. Our employees are notified and/or reminded regularly (every 3 months or when policies are revised) about the importance we place on privacy, and what they can do to ensure our customers' information is protected.
ezTaxReturn.com's infrastructure, policies, and processes are subject to ongoing review by international experts in information security. Our servers are located in mission-critical, Tier 1, high-security data centers accessible only with biometric identification. Our web site is audited daily using over 7,000 different security tests based on hacker activity information collected every 15 minutes from hundreds of private and government sources worldwide.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security at our web site, you can send an email to privacy@eztaxreturn.com
Special Offers
To comply with regulations, all users will have to authenticate themselves before e-filing their returns by receiving a unique code sent either to their email, mobile phone, or landline telephone. Established users will occasionally receive information on products, services, special offers, and our newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out section below.
Site and Service Updates
We may also send the user web site and service announcement updates. Members may unsubscribe from service announcements, although such announcements contain important information about the service. Users who wish to unsubscribe from receiving web site and service updates may do so by clicking here.
Access/Correction/Updating/Deleting Personal Information:
Upon request, ezTaxReturn.com provides users with information about whether we hold any of their personal information and will also provide access to that information. If a user's personal information changes, our program allows the user to edit, delete, or add to any previously entered information. If a user begins to prepare a tax return and chooses not to use our service to e-file, we provide a way to remove that user's personal information. To access personal information or to request deletion of personal information, we ask users to please contact customer support by clicking the Contact Us link from any page on the ezTaxReturn.com web site. We respond to all requests within a reasonable timeframe. Once a tax return has been e-filed, ezTaxReturn.com is required by law to keep that tax return on record without alteration.
Choice/Opt-out
Our users are asked for information directly necessary for the preparation and completion of state and federal income tax returns. Upon finishing a return and e-filing it with the IRS (and state tax department where applicable), users have the option to save their tax information for use at a later time (i.e., when applying for a mortgage or auto loan, to complete an application for a financial product or service, or for creating a Self-select PIN when filing their next year's tax return). As an Authorized IRS e-file Provider, ezTaxReturn.com is required by the IRS to save all tax returns filed for a period of three years. This information is securely archived for the purpose of compliance with IRS rules and regulations for Authorized IRS e-file Providers and is not used for other purposes except as described in this privacy policy, as permitted by applicable law, or at a user's specific request (such as to provide a copy of a previously-filed tax return). Users' email addresses are saved and used for promotional purposes by ezTaxReturn.com to make users aware of new services or developments offered by the company. If a user does not wish to receive promotional emails, they may opt-out of this service by clicking here. If a user does not wish to continue to receive text or SMS messages, you may reply STOP to such message or send an email to privacy@eztaxreturn.com expressing your desire to unsubscribe from text / SMS messages, but please note that it may not be possible to opt out of certain necessary transactional messages in connection with the services. Outside parties never have access to users' information except when specifically requested by a user.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our web site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we may notify users by way of an email prior to the change becoming effective or as otherwise required by applicable law. Users may have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
This privacy policy was last updated and is effective as of January 12, 2023.
ezTaxReturn.com, LLC
111 Town Square Place, Suite 1203
Jersey City, NJ 07310
privacy@eztaxreturn.com
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