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Customer Satisfaction Survey 2024

Please help us improve our product by completing this questionnaire.

How did you hear about ezTaxReturn? (Select all that apply)

How did you hear about ezTaxReturn? (Select all that apply)

TV

Online Video

Search Engines (Google, Bing, etc.)

Social Media

IRS.gov

Review Site

Coupon/Deal Site

Streaming Services

Email

Other:

Clear selection

What software did you use to file with last year?

What software did you use to file with last year?

TurboTax

H&R Block

TaxAct

TaxSlayer

FreeTaxUSA

1040.com

CashApp

Efile.com

OLT (OnLine Taxes)

Other:

Clear selection

Why did you decide to use ezTaxReturn?

Why did you decide to use ezTaxReturn?

Clear selection
What was your experience like filing your tax return this year?
What was your experience like filing your tax return this year?
Extremely Satisfying
Somewhat Satisfying
Neither Satisfying nor Dissatisfying
Somewhat Dissatisfying
Extremely Dissatisfying
Clear selection
How did your ezTaxReturn filing experience compare to your filing experience last year?
How did your ezTaxReturn filing experience compare to your filing experience last year?
Significantly better
Better
About the same
Worse
Significantly worse
Clear selection
What were the main benefits you received from using ezTaxReturn? (Select all that apply)
What were the main benefits you received from using ezTaxReturn? (Select all that apply)
Convenience
Pricing
Transparency
Potential for the Biggest Refund
Language options
Free Customer Support
Free Federal Return (if qualified)
Discounts
Ease of Use
Other:
Clear selection
How likely are you to use ezTaxReturn again next year?
How likely are you to use ezTaxReturn again next year?
Extremely likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Extremely unlikely
Clear selection
Did you utilized our free customer service during filing?
Did you utilized our free customer service during filing?
Yes
No
Clear selection
How was your customer support experience?
How was your customer support experience?
Extremely Satisfying
Somewhat Satisfying
Neither Satisfying nor Dissatisfying
Somewhat Dissatisfying
Extremely Dissatisfying
Not applicable
Clear selection
What suggestions do you have to improve your experience with ezTaxReturn?
What suggestions do you have to improve your experience with ezTaxReturn?
Clear selection
What month do you usually file your taxes?
What month do you usually file your taxes?
Jan
Feb
Mar
Apr
Other:
Clear selection
How much do you agree or disagree with this statement? ezTaxreturn.com is a good value
How much do you agree or disagree with this statement? ezTaxreturn.com is a good value
Strongly agree
Agree
Neither Agree nor Disagree
Disagree
Strongly disagree
Clear selection
What do you consider a reasonable cost to prepare and e-file your federal and state return?
What do you consider a reasonable cost to prepare and e-file your federal and state return?
0 to $25
$26 - $50
$51 - $75
$76 - $100
Over $100
Clear selection
How likely are you to recommend the software to a friend or collegue to use for their own taxes next year?
How likely are you to recommend the software to a friend or collegue to use for their own taxes next year?
Not at all likely
1
2
3
4
5
6
7
8
9
10
Extremely Likely
Clear selection
By Wordpress Survey plugin
Demographics
What age group do you belong to?
What age group do you belong to?
Under 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 and over
Clear selection
Which income bracket best describes your household?
Which income bracket best describes your household?
Less than $20,000
$20,000 to $34,999
$35,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
Over $100,000
Clear selection
Which race or ethnicity best describes you? (Please choose only one)
Which race or ethnicity best describes you? (Please choose only one)
American Indian or Alaskan Native
Asian / Pacific Islander
Black / African American
Hispanic
White / Caucasian
Multiple Ethnicity / Other
Clear selection
What gender do you identify as?
What gender do you identify as?
Male
Female
Trans-gender
Non-binary
Prefer not to answer
Clear selection
By Wordpress Survey plugin

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