Returning Unfiled Customer Survey

Returning Unfiled Customer Survey
Filing Experience

What was your tax filing experience like when using ezTaxReturn.com?*

What was your tax filing experience like when using ezTaxReturn.com?*

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Customer Support

Did you utilize our free customer support when using ezTaxReturn.com? *

Did you utilize our free customer support when using ezTaxReturn.com? *

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Customer Support Experience

How was your customer support experience? *

How was your customer support experience? *

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Reason for Not Completing

Why did you decide not to complete your filing with ezTaxReturn? *

Why did you decide not to complete your filing with ezTaxReturn? *

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Suggestions to Improve

What suggestions do you have to improve the ezTaxReturn experience? *

What suggestions do you have to improve the ezTaxReturn experience? *

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Software Used

What software did you use to file with this year?*

What software did you use to file with this year?*

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Reasonable Filing Cost

What do you consider a reasonable cost to prepare and e-file your federal and state return?*

What do you consider a reasonable cost to prepare and e-file your federal and state return?*

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Technical Issues

Did you encounter any technical issues while using ezTaxReturn?*

Did you encounter any technical issues while using ezTaxReturn?*

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Tax Forms or Services

Were there any specific tax forms or services you needed that ezTaxReturn did not support?*

Were there any specific tax forms or services you needed that ezTaxReturn did not support?*

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How Likely to Use?

Based on your experience, how likely are you to use ezTaxReturn for your next tax filing? *

Based on your experience, how likely are you to use ezTaxReturn for your next tax filing? *

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Demographics

What age group do you belong to? *

What age group do you belong to? *

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Demographics - 2

Which income bracket best describes your household?*

Which income bracket best describes your household?*

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Demographics - 3

Which race or ethnicity best describes you? (Please choose only one)

Which race or ethnicity best describes you? (Please choose only one)

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Demographics - 4

What gender do you identify as?

What gender do you identify as?

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