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by | Apr 3, 2024 | General Discussion

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Customer Satisfaction Survey 2024
Please help us improve our product by completing this questionnaire.

How did you hear about ezTaxReturn? (Select all that apply)

How did you hear about ezTaxReturn? (Select all that apply)

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What software did you use to file with last year?

What software did you use to file with last year?

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Why did you decide to use ezTaxReturn?

Why did you decide to use ezTaxReturn?

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What was your experience like filing your tax return this year?

What was your experience like filing your tax return this year?

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How did your ezTaxReturn filing experience compare to your filing experience last year?

How did your ezTaxReturn filing experience compare to your filing experience last year?

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What were the main benefits you received from using ezTaxReturn? (Select all that apply)

What were the main benefits you received from using ezTaxReturn? (Select all that apply)

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How likely are you to use ezTaxReturn again next year?

How likely are you to use ezTaxReturn again next year?

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Did you utilized our free customer service during filing?

Did you utilized our free customer service during filing?

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How was your customer support experience?

How was your customer support experience?

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What suggestions do you have to improve your experience with ezTaxReturn?

What suggestions do you have to improve your experience with ezTaxReturn?

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What month do you usually file your taxes?

What month do you usually file your taxes?

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How much do you agree or disagree with this statement? ezTaxreturn.com is a good value

How much do you agree or disagree with this statement? ezTaxreturn.com is a good value

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What do you consider a reasonable cost to prepare and e-file your federal and state return?

What do you consider a reasonable cost to prepare and e-file your federal and state return?

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How likely are you to recommend the software to a friend or collegue to use for their own taxes next year?

How likely are you to recommend the software to a friend or collegue to use for their own taxes next year?

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Demographics

What age group do you belong to?

What age group do you belong to?

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Which income bracket best describes your household?

Which income bracket best describes your household?

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Which race or ethnicity best describes you? (Please choose only one)

Which race or ethnicity best describes you? (Please choose only one)

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What gender do you identify as?

What gender do you identify as?

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